One console, every operational surface
The portal is organized into focused consoles — each a deep tool over a slice of the platform, all sharing the same search, filtering and audit foundation.
Network & partners
Centers, doctors and parent organizations — verify, reject, suspend; track quality scores, certifications and multi-center chains. Suspending an org cascades to all its centers.
Orders & collections
Deep order introspection with full status journeys, collection-job monitoring, phlebotomist allocation and live activity logs.
Payouts & finance
Approve payout batches and mark them paid with a bank reference; manage ledger adjustments — the team that unblocks cash flow to centers.
Risk flags
Quality and fraud anomalies (high cancel/refund rates, report delays, slot abuse) on a severity scale — acknowledge to pause escalation, or resolve.
Disputes
Customer complaints through their full lifecycle — open → investigating → resolved/rejected — with refund approval built in.
Compliance & KYC
A compliance checklist board (incl. DPDP), expiring partner-document tracking, GST registration verification and an entity-level KYC audit log.
Decisions here ripple everywhere
Govern the network
- Verify / reject / suspend centers, doctors & organizations
- Approve onboarding and trigger credential distribution
- Flag a GSTIN as suspicious with a recorded reason
Intervene & settle
- Override order, payment and fulfillment state
- Approve payout batches; adjust individual ledger entries
- Resolve disputes & approve refunds; acknowledge risk flags