Lab Portal — Zelnoo

The Lab Portal runs the diagnostic center’s day, order by order.

The interface every partner lab uses to plug into Zelnoo’s fulfillment network — accept incoming orders, drive each sample through a verified processing state machine, clear NABL/ISO critical values, watch turnaround time, and upload the report that unlocks results for the patient.

Next.js web + Expo app 8-state sample machine Critical-value alerts TAT monitoring

The order lifecycle

A guided state machine from sample to report

Each order moves through clear, timestamped states — the portal only ever exposes the one valid next action, so technicians can’t skip a step. Every transition is recorded with the actor and time.

Pending receipt → accept

New orders arrive with a confirmation countdown; the center accepts (or rejects with a reason) before the deadline expires.

Sample received → verified

The lab marks the sample physically received, then verifies its quality is fit for processing.

Processing → QC

Analysis runs; results pass a quality-control checkpoint before they’re considered ready.

Report ready → uploaded → delivered

The technician uploads the report document; it becomes available to the patient and the order completes.

Inside the portal

Built for the people running the lab

📊

Operations dashboard

Pending confirmations, in-progress orders, today’s revenue and metric cards — plus alerts for unacknowledged critical values and TAT breaches.

⏳

Confirmation queue

Orders awaiting acceptance with live countdown timers (urgent under three minutes) so nothing times out unnoticed.

🧾

Order management

Filter and search the full order book by status, date and fulfillment mode; open any order to a complete state journey.

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Critical values

Results outside safe ranges raise an NABL/ISO 15189 compliance alert that must be acknowledged — patient safety built into the workflow.

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Pending dues

Outstanding walk-in and cash collections are tracked so the center’s settlement stays clean.

⚙️

Profile & staff

Manage center details, business hours, the test menu and multi-user logins for technicians and managers.

📱

On the floor or at the desk. A web portal and an Expo companion app share the same workflows, so a lab can receive samples, acknowledge critical values and upload reports from wherever the work happens.

The bridge between the patient and the result

The Lab Portal is where a booking becomes a processed sample and a delivered report — the center sits at the center of the fulfillment chain.

CUSTOMER APP →

Incoming orders

Patient bookings flow into the center’s queue; status updates push straight back to the patient’s app.

PHLEBO APP →

Sample handoff

For home collections, the phlebotomist delivers the sample to the center, which confirms receipt and starts the clock.

→ REPORTS / S3

Report storage

Uploaded reports persist in cloud storage and become queryable by the patient and their doctor.

→ SENTINEL

Quality signals

Sample verification, TAT and rejection behavior feed Sentinel’s quality & fraud scoring for the center.

→ PAYOUTS / ADMIN

Settlement

A delivered order becomes payout-eligible, flowing into the Admin Portal’s batch settlement.

↔ CORE API

State machine

Every transition writes to the core order record, keeping all surfaces — patient, admin, analytics — in sync.